FAQs Archive - STR Super Cleaners

Q: Professional Property Care and Maintenance

We don’t just clean, we help maintain your short-term rental. Our experienced team monitors high-traffic areas and frequently used items to identify maintenance needs during each visit – from routine wear and tear to potential repairs. Our comprehensive services include dedicated handyman support and specialized pool/hot tub maintenance to keep your property in top condition. This proactive approach prevents small issues from becoming costly problems, helping protect your investment.

Q: Inventory Management and Restocking

Running low on essentials can cause unnecessary stress. Our team monitors and manages your inventory, ensuring consumables like toiletries, paper towels, and cleaning supplies are always fully stocked. You can rest easy knowing your Airbnb guests will never be left without the essentials.

Q: Expertly Trained Cleaning Teams

We know that excellence comes from expertise, which is why every one of our cleaners is thoroughly trained to meet our exacting standards. We don’t just clean—we meticulously prepare your vacation rental for new guests, paying attention to the small details that make the difference between an average stay and an exceptional one.

Q: Customized Checklists and Oversight for Consistent Cleans

No two vacation rentals are the same, which is why we create custom checklists tailored to your unique needs. After each service, our team captures comprehensive after photos that are carefully reviewed by management to ensure nothing is overlooked. This dual verification process helps maintain our high standards and allows us to continuously improve our service, keeping your property in pristine condition for every guest.

Q: Proactive Communication and Issue Reporting

Stay informed with real-time updates. Our team reports any issues—such as damage, missing items, or maintenance needs—within 30 minutes of arrival, allowing you to address problems quickly before they affect a guest’s stay. We ensure you’re always in the loop, even if you’re managing multiple short-term rental properties from afar.

Q: Thorough Inspections and Quality Control

Every clean goes beyond the basics. Our team conducts a full inspection after each clean, focusing on both the visible details and the often-overlooked areas. We document every clean with after-photos, providing you with transparency and proof that the job is done to the highest standards before your next vacation rental guests arrive.

Q: Do you have a handyman?

Yes, we collaborate with multiple maintenance vendors to ensure that any maintenance issues are promptly and professionally addressed.

Q: Do you service hot tubs and pools?

Yes, we service hot tubs and pools. Additionally, we have certified technicians available to perform repairs if needed.

Q: Do you send the same cleaners every time?

We strive to send the same cleaners for every clean to maintain consistency. However, if the primary cleaners are unavailable, our robust quality control systems ensure that every cleaning meets our high standards.